Refund policy

Returns & Exchanges

We want you to be happy with your purchase. If you are not completely satisfied, we are here to help.

Returns

We accept returns on unworn, unwashed, and unused items in original condition within 14 days of delivery or pickup.

To be eligible for a return:

  • Items must be unworn and unwashed

  • Tags must still be attached

  • Items must be in original condition

Exchanges

We offer exchanges for sizing when available. If an exchange is needed, please contact us as soon as possible so we can confirm availability.

Embroidered / Customized Items

All items that have been embroidered, altered, or customized are FINAL SALE and are not eligible for return or exchange unless there was an error on our part.

Special Order Items

Some items may be ordered specifically for the customer. Special order items may be subject to return restrictions. Please contact us before ordering if you have any questions about sizing or availability.

Damaged or Incorrect Orders

If you received an incorrect item or your order arrived damaged, please contact us within 48 hours of delivery with photos so we can assist you.

Refund Processing

Approved refunds will be processed back to the original payment method. Shipping charges are non-refundable unless the return is due to an error on our part.

📩 Contact us at wilsonsuniforms@gmail.com for return instructions.

Embroidery & Custom Orders Policy

We offer professional embroidery services for uniforms and workwear.

Name Embroidery

Name embroidery starts at $9.99 per item. Pricing may vary depending on placement, font, and special requests.

Logo Embroidery

Logo embroidery is available by quote only. Pricing depends on stitch count, size, and placement.

Digitizing

Some logos require a one-time digitizing fee before embroidery can be completed. Once digitized, your logo can be reused for future orders.

Customer Approval

Customers are responsible for confirming spelling and details entered at checkout. Once embroidery begins, changes cannot be made.

Final Sale

All embroidered, altered, or customized items are FINAL SALE and cannot be returned or exchanged unless there is an error made by our team.

Turnaround Time

Embroidery turnaround time depends on order volume and design complexity. If an item is not in stock, additional time may be required for ordering.